We've compiled all the most frequently asked questions. Before you decide to contact us, please make sure you don't find the information you are looking for
BEER SPA etiquette is certain norms and rules that you should know about before visiting
At BEER SPA, our clients want to relax and unwind, so let's respect each other by keeping our voices low, turning off the phone's sound system and not talking on the phone in the spa.
Please express your wishes or feedback to our staff. We always want to get feedback from our clients, from the temperature of the room, to the volume of the music, to the quality of the treatment.
When you arrive at the BEER SPA, we will offer you reusable slippers, which we thoroughly disinfect after each use. We have done away with disposable slippers because we are contributing to a more sustainable environment.
We recommend wearing disposable panties during your treatments, which can be found in the changing room. If you prefer, you can wear your own underwear.
You can wear your own swimsuit or glamour while enjoying a dip in the beer bath if you wish.
You will find a towel ready for you after your beer bath or shower, and in the shower you will find washing products.
In the IR sauna area, you must wear your own swimsuit or cover-up, and bring a towel and slippers suitable for use in a wet room. A towel and bathrobe are available in our BEER SPA.
Please arrive at the BEER Spa 15 minutes before your scheduled time. Late arrivals may shorten your treatment time.
We reserve the right not to accept clients who are drunk, aggressive or who persistently violate BEER SPA etiquette.
Before the treatment, be sure to inform the spa receptionist(s) of any health problems or medications that may affect the treatment. Please inform us if you have any allergies or serious medical conditions.
You can appreciate the professional for good service by leaving a tip.
If you wish to pay for your services with a gift voucher, please inform the BEER SPA administrator(s) upon arrival.
If you can't find the answer you need, please contact us via contacts, chat system or email info@beerspa.lt
Rules
By completing the order, the customer confirms that he/she is over 18 years of age, that the information provided is correct and that he/she consents to the use of the beer spa for further processing.
Payments can be made using Swedbank, SEB, Luminor, Citadele and Šiaulių bankas e-banking services. Payments can be made in Euro currency. Payments are processed using the MakeCommerce.lt payment platform.
Cancellations less than 48 hours before the booked time will result in the loss of the full deposit. The cancellation fee is 100% of the reservation value.
The employee has the right to refuse a client who arrives drunk (the decisive factor is the alcotest, which shows an alcohol value of more than 0.1%).
Persons with allergies to proteins, yeast and hops or pregnant women should consult a doctor before bathing in a beer bath. Persons suffering from high blood pressure and cardiovascular diseases should consult a doctor before going to the sauna.
To achieve the desired effects of the beer treatment on the skin, we recommend that you do not take a shower for at least two hours after the treatment.
If you are wearing a swimsuit during the treatment, we recommend that you wash it thoroughly with clean water immediately after the treatment and then wash it in the washing machine the same day.
For safety reasons, you are not allowed to manipulate any equipment in the lounges. Smoking and fire manipulation are strictly forbidden in all BEER SPA areas. Violation of this rule is punishable by a fine equal to the cost of the treatment and the value of the damage.
If necessary, you can call the staff to your room.
The duration of the treatment is 60 minutes.
Opening hours: Monday to Friday from 12:00 to 22:00, Saturday to Sunday from 10:00 to 22:00.
Privacy Policy
In this Privacy Policy, you can learn what information we collect about you when you visit the website www.beerspa.lt, what we do with this information, how long we keep it, and to whom we disclose it. Here you will also find important information about your rights related to the processing of your data.
Payments in the online store are processed using the makecommerce.lt platform, managed by Maksekeskus AS (Niine 11, Tallinn 10414, Estonia, reg. no.: 12268475). Therefore, your personal information required for the execution and confirmation of the payment will be transferred to Maksekeskus AS.
We process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (hereinafter – the Regulation), the Law of the Republic of Lithuania on the legal protection of personal data, and other applicable legal acts governing the processing of your personal data. The terms used in the Privacy Policy are understood as defined in the Regulation.
Individuals who are under 18 years of age cannot provide any of their personal data on our website. If you are under 18 years old, before providing your personal data on our website, you must obtain the consent of your parents or other legal representatives (guardians, caregivers) for the processing of personal data.
What Information Do We Collect About You and How Do We Use It?
Statistical Data About Website Browsing
We continuously improve our website and strive to make using our site www.beerspa.lt as simple and convenient as possible. To do this, we need to know what information interests our website visitors the most, which cities our site is accessed from, how often visitors log in, which browser they use, what website content they are interested in, on which devices the site is read, and similar information.
We collect this information using Google Analytics tools, which allow us to track and analyze how visitors use the website.
If you prefer that Google Analytics tools do not record information about your online browsing, you can use the Google Analytics Opt-out Browser Add-on.
The legal basis for processing the mentioned information is our legitimate interests in improving the website www.beerspa.lt and the accessibility of our commercial information (Regulation Article 6(1)(f)).
Cookies
To ensure the proper functioning of the website, we store small data files called cookies on your device. Most websites do the same.
What Are Cookies?
A cookie is a small text file that is stored on your device when you visit a website. It allows the website to "remember" your actions and preferences (such as your registration name, language, font size, and other display options) for a certain period, so you don't have to re-enter them every time you visit the site or browse its various pages. Cookies also help collect statistical information about website traffic. Cookies are only stored if you confirm your consent in the pop-up message when entering the site, except for cookies that are necessary to provide our services.
Why Do We Use Cookies?
The cookies used on our website:
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Recognize whether the same visitor is browsing the site who has visited before;
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Determine whether you have consented to cookies being stored on your devices;
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Provide a list of products you have viewed;
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Display online advertisements tailored to the visitor based on their browsing history on the site;
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Track statistics about website traffic;
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Remember your choices as a user of Google services.
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The legal basis for using cookies is our legitimate interests in ensuring the technical functionality of the website (e.g., the functioning of the shopping cart), and when cookies are used to remember your preferences, for statistical and tailored advertising purposes – your consent.
Direct Marketing (Sending Advertisements)
From time to time, we will send you news or offers if you have given consent for this:
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by registering on the website;
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by subscribing to these notifications in the newsletter section;
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when you register in a promotion, game, or other ways to receive a discount or other benefits.
We may display advertising messages directly in your browser if you agree to it.
The legal basis for sending these messages is your consent (Regulation Article 6(1)(a)). You have the right to refuse to receive direct marketing messages or to withdraw your consent at any time by clicking the unsubscribe link in the email, sending an SMS withdrawal message, or managing your account settings.
Your personal data for direct marketing purposes will be processed for 5 years from the date of your consent and the last day of communication with you. After the specified period expires or you withdraw your consent, your personal data will be immediately destroyed or no longer used for sending direct marketing.
Registered User Data
When you create an account, place orders, and post advertisements on the website, we process your contact and order data – name, surname, address, phone number, email address. The legal basis for processing your personal data is the registration of your personal account and your consent to process personal data (Regulation Article 6(1)(b)). You can learn more about the purposes and scope of processing this data during registration.
For this purpose, we will keep your personal data processed for no longer than 10 years from the date of your registration, except in cases where, in accordance with legal obligations, for example, following instructions from state institutions or participating in legal disputes, your personal data needs to be processed longer than the specified period.
Who Can See Your Data?
We always keep your data secure and require all our partners and service providers who have access to your data to ensure this.
Only authorized persons who are strictly necessary and committed to maintaining confidentiality can view your data:
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Beerspa.lt employees responsible for the operation and content of the website;
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Providers of the website's content management system and hosting services, remote communication software providers;
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The website's analytics service provider Google LLC (United States), as necessary for website data analytics purposes. Data transfer for analytics is also subject to contractual data protection obligations;
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Providers of marketing content, advertising campaign management services, as necessary for organizing advertising and marketing purposes.
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Service providers that may store and access cookies for tailored online advertising include:
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Facebook, Inc.
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Google, LLC.
Under no circumstances do we sell your data.
How Long Do We Keep Your Information?
We process your personal data for no longer than required by the purposes for which the data was collected or the period specified by law. We have specified the data retention periods in this Privacy Policy. Information collected using Google Analytics tools and other cookies is usually used for up to 3 years. Since only our partners can delete part of this information, they determine and set its retention periods. Cookies typically remain on your device for up to 2 years.
How Can You Access Your Data? What Rights Do You Have?
If you would like to know what data we have collected about you, you can contact us at this email: info@beerspa.lt. You can also contact us at this address to request the correction, deletion, restriction of data processing, withdrawal of given consents, objection to data processing based on our legitimate interest, objection to data processing for direct marketing purposes, if applicable, and to exercise the right to data portability.
Upon receiving your request to provide data or to implement your other rights, we must verify (identify) your identity. For this purpose, we may ask you to provide your name, surname, email address, or phone number and compare whether the data you provided matches the corresponding data.
We will provide you with a response within 1 calendar month from the date of receiving your request, considering the complexity and number of requests. We have the right to extend the 1-calendar-month period by an additional 2 months, informing you of this before the end of the first month and specifying the reasons for such an extension. If your request is made electronically, we will also respond to you electronically, except in cases where this is impossible (e.g., due to the extremely large volume of information) or if you request to receive the response in another way.
How to Control Cookies?
If you wish, you can control and/or delete cookies. More detailed information is available at aboutcookies.org or allaboutcookies.org. You can delete all cookies already on your computer, and set most browsers to prevent cookies from being stored on your device. However, please note that in such cases, you may need to manually change some settings each time you visit the website, and some services and functions may not work.
Summary
This Privacy Policy outlines the types of information we collect, how we use it, the legal basis for processing, your rights regarding your data, and how you can manage your data preferences. We are committed to protecting your personal information and ensuring transparency in our data processing activities.
If you have any further questions or need assistance, please feel free to contact us at info@beerspa.lt.
